![]() ![]() ![]() If you call from a non recognised phone you will simply get put in the queue like everyone else. The guest is able to cancel 30 days prior to check-in for a 50 percent refund of their nightly rate, as well as the cleaning fee, but they will be charged for the service fee. When you ring from that phone the Airbnb system will compare the numbers and recognise that you are a Superhost and your call will be answered immediately, more often than not by someone in San Francisco. Airbnb Super Strict 30 Day Cancellation Policy With this policy there is no full refund after booking a reservation. You can contact Airbnb support on the regular Airbnb Sydney phone number 02 85203333 but, make sure you ring from your registered Airbnb phone.the one you receive notifications on. ![]() Sarah where a guest reservation is concerned never take an action yourself without involving Airbnb! They are good and in most instances are there to make things easier for you, but you do need to understand how the system runs.always talk before you hit that cancel tab. Make sure that guests understand that all bookings longer than 28 nights are subject to Airbnb’s Long-Term Cancellation Policy. Here are the rules surrounding the penalties for the cancelling of a guest reservation. If you cancel without first involving Airbnb, the system won't recognise the circumstances, it will simply recognise that you cancelled a guest reservation and in that situation there will be a penalty, and you would need to contact Airbnb and try to have the penalty waived.which does sometimes happen. Get onto Airbnb and explain the situation and they will work with the guest to either relocate them or refund them without penalty to you. Sarah, that would probably be seen as an 'Extenuating Circumstance', but do not (as the host) cancel the booking yourself. ![]()
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